We require a Visa or Mastercard to reserve all online and over-the-phone bookings. We will not charge the card unless our cancellation policy is violated.

Should you need to reschedule or cancel your appointment, you may contact us by simply sending us a text.

Late canceling and no showing for your appointment can really affect our business – our staff members rely on your patronage as their source of income and our clients who are on our waiting list miss out on being able to book. Please allow sufficient time to cancel or reschedule your appointments. We value your business and will do everything we can to accommodate!

Please review our cancellation policy below:

We require a 24-hour notice for canceling or rescheduling appointments, 72 hours for permanent makeup services. For appointments canceled or rescheduled with less than 12 hours notice, 50% of the service cost will apply. For no-show appointments, or where cancellation notice is given at or after an appointment’s scheduled start time, the full amount of the service cost will apply.

For lash clients: due to the time-sensitive nature of these services, please arrive on time.  We will not be able to accommodate those who arrive more than 15 minutes after the start of their appointments and will be charged 50% of the service costs.

For permanent makeup clients: We require 72 hours to cancel or reschedule an appointment. Due to the time-sensitive nature of these services, please arrive on time.  We will not be able to accommodate those who arrive more than 15 minutes after the start of their appointments and will be charged 25% of the service costs. Deposits to book appointments are non-refundable, but transferable, provided sufficient notice is given. Failure to arrive on time or to provide sufficient notice will result in forfeiting the deposit and an additional deposit will be needed to reschedule. The full amount of the service cost will apply for no shows.

For medical spa services: A $50 fee will apply to those who no show or cancel within 12 hours of the scheduled appointment time.